Shipping policy

Shipping Policy

Last Updated: June 28, 2026

At Urban Paws, we’re committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below for details on processing times, delivery estimates, and more.

Order Processing

  • Orders are processed within 1–3 business days.
  • Orders are processed Monday through Friday, excluding public holidays.
  • Once your order has been processed, you’ll receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

  • United Kingdom: 2–10 business days
  • Europe: 7–14 business days
  • International: 10–20 business days

Please note that these are estimated delivery times and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, Urban Paws may offer free shipping promotions, which will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you’ll receive a tracking number by email (where available), allowing you to monitor your shipment’s progress.

Delayed Deliveries

While we do our best to ensure timely delivery, occasional delays can occur due to factors beyond our control, including:

  • High shipping volumes
  • Customs inspections
  • Severe weather
  • Carrier disruptions

We appreciate your patience if this happens

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Urban Paws cannot be held responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We’ll work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions about your order or shipping, we’re happy to help.

Urban Paws

Email: urbanpaws0@gmail.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all enquiries within 24 hours (Monday–Friday).

Thank you for shopping with Urban Paws. We appreciate your trust and look forward to serving you and your furry friends!